Exchanges are possible in following cases:
1. Company has by mistake sent wrong size or a damaged product or any item is missing from suit – in this case company will pick product from your address and will deliver the new product and the customer will not pay any extra delivery charges.)
2. Customer has by mistake ordered a wrong size or customer is not happy with the design due to change of mind in this case we can exchange the size or design but the customer has to send the product back to our address (given below) in unused condition without removing the tag and after receiving the product at Luxeurs Head Office we will send the product at customer given address with no extra delivery charges.
3. In both cases above the customer can also exchange the product from any of our outlets.
Refund will be allowed to customer only in case the company has by mistake sent a damaged or incomplete product and there is no more stock available for the replacement. In this case customer has to send the product back to our address and after receiving the refund shall be processed into the customer’s given bank account.
Luxeurs head office Address:
Flat A-1, Plot 15L, PECHS Block 6, Off Shahrahe efaisal, Karachi.
02134329111 (Contact person Abrar Ahmed)